Help Centre / FAQs

Frequently Asked Questions

How can I return my order?

Not satisfied with your order? Before opening a dispute in your Klarna portal, please contact info@vireacare.com

Write 'DISPUTE' as the subject and tell us what is going on.

These emails will be treated with the highest priority and will resolve your issue faster than opening a complaint in the Klarna portal!

The expected delivery time has been exceeded. Where is my order?

In 99% of cases, orders are delivered within the expected delivery time.

Unfortunately, an order may be delayed in the delivery process.

You can request status via email from our customer service. Please provide your order number and send the email from the same email address where you placed the order.

Before you want to open a dispute in your Klarna portal, please contact info@vireacare.com with the subject: 'DISPUTE' and tell us what is going on.

These emails will be treated with the highest priority and will solve your problem faster than opening a complaint in the Klarna portal!

When can I expect my order?

We don't believe you should pay too much for a desired product, so we ship products directly from our supplier.

This saves on shipping, storage and packaging costs, allowing us to offer products at a reasonable price.

The time frame for using orders is divided into parts:

1. Processing time: The order is approved, quality checked and packed. All orders are sent to the fulfillment center for shipment within 48 hours of placing the order.

2. Delivery time: This refers to the time it takes to send the goods from the shipping center to the final destination.

The delivery time is usually 8-16 business days.

Are you not satisfied with your order?

Are you not satisfied with your order? Before opening a dispute in your Klarna portal, please contact info@vireacare.com with the subject: 'DISPUTE' and tell us what is going on.

These emails will be treated with the highest priority and will resolve your issue faster than opening a complaint in the Klarna portal!

Where can I find my Track & Trace code?

You can track your package with your 4 or 5 digit order number (#xxxxx) and your email address.

Click here to track your order.

The Track & Trace code does not show any information, how is this possible?

Track & trace information is available from the moment your package arrives at the carrier. Please note that delays may occur and it may take a little longer for the information to be forwarded to your order.